Track My Order

*Important Announcement* Due to Covid-19, please allow for up to 5 business days to be shipped out.  Some of our facilities in the U.S. have been plagued with Covid-19 outbreaks, therefore some of our production has been shifted to facilities in Shenzhen, China. Shipping delays are subject to courier logistics.  We sincerely apologize for the inconvenience during these unprecedented times.  It is our responsibility to do our part in keeping everybody safe.

*All shipping times exclude clearance/customs delays.

  You can Track your Order at any time by entering your tracking number here:

As it may take a few updates to update in our system, please use this link to immediately track your package: Track My Order

Refunds

Our policy lasts 30 days. Unfortunately, if 30 days have passed since the delivery of your purchase, we cannot offer you a refund.

We will also replace items that are defective or damaged. To be eligible for a refund or exchange, you must first email us at support@RelixMask with pictures of the damaged items within 30 days of receipt of the products.

After receiving the damaged item, we will send you a return postage sticker that you can use to return the product to us. We will then send you a replacement if available. If no replacement is available, we will refund the full purchase price of your item.  Refunds and Exchanges apply to regular priced items only.  All sale priced items are final sale.

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